Each quarter, market research agency National Field Services asks our community members a series of questions. These questions form our 2024/25 Local Government Community Satisfaction Survey, which the Department of Government Services coordinates on behalf of Victorian councils.
The survey measures the council on:
- overall performance
- value for money
- community consultation
- community decisions
- sealed local roads
- waste management
- customer service and
- overall council direction
In 2023/24, the Rural City of Wangaratta's overall index score was 61, slightly down year on year, but +7 higher than the overall State-Wide and Regional Centres average.
In line with previous years, in 2024/25, 400 community members will complete a 12-minute over-the-phone survey.
The next round of surveys will be conducted between Thursday, 29th August to Sunday, September 15th.
When National Field Services contact members of the community, they will:
- never ask for people by name (they don’t have names)
- always identify as National Field Services and introduce themselves by name (e.g. Mark from National Field Services)
- always say how long the survey will take
- call from a number with the prefix: (03) 9977
nb: this is subject to change, but National Field Services will not call from a mobile number
Results will be shared in June 2025 and be featured in our annual report.