Home Care Packages
Are you entitled to a Commonwealth funded Home Care Package?
This service provides older Australians care services in the comfort of their own home.
Eligibility
You may be eligible if you are aged 65 years and over, or aged 50 years and over and identify as Aboriginal & Torres Strait Islander, and need coordinated services to help you to stay living at home.
To access a Home Care Package you need to be assessed and approved by My Aged Care.
You can check your eligibility and apply by calling My Aged Care on 1800 200 422 or you can apply online.
What services do I get?
Depending on your needs there are a range of services which may be included in your package. The packages are delivered under a consumer directed care (CDC) model. This means you are actively involved in deciding care and services to support you living safely and independently.
Stay well and independent
There are a range of services to help keep you well and independent:
- Personal care - to help maintain your personal hygiene and grooming standards
- Nursing services - to help treat and monitor medical conditions
- Allied health and therapy services - such as speech therapy, podiatry, occupational or physiotherapy services
- Food and nutrition services - to help you eat well
- Specialised support - to help you manage particular conditions and maximise your independence
Stay safe at home
There are a range of services to keep you safe at home:
- Cleaning and home maintenance services - to keep your home clean and liveable
- Minor home modifications - to increase or maintain your ability to move safely around your home
- Goods, equipment and assistive technology to help with mobility, communication and reading
Stay connected
There are a range services to keep you connected to your community:
- Transport services to help you get to appointments and activities
- Social support services to encourage you to participate in social and community activities
Our Team
Our Aged & Community Care team is an experienced group of locally based case managers, duty workers and administration support. A Case Manager will work with you (and your family/carer if you wish) to develop and implement an individualised care plan best suited to your needs.
Your Case Manager will stay in contact with you via phone and face to face home visits, so care services can stay appropriate for any changing needs.
We service the Wangaratta and Wodonga municipalities.
Types of packages
There are 4 levels of Home Care Package that assist people with basic to high level care needs.
- Level 1 - Support for people with basic care and support needs
- Level 2 - Support for people with low level care and support needs
- Level 3 - Support for people with mid-level care and support needs
- Level 4 - Support for people with high level care and support needs
Funding, Charges and Fees
Each Home Care Package has monthly funding paid by Services Australia to be used for your care and services and to pay for care management charges and package management charges.
If an income tested fee is applicable this contribution forms part of the monthly Home Care Package funding.
Please note we do not charge a basic daily fee.
Funding and charges
Fee schedule Brokerage-Schedule-2023-2024.pdf(PDF, 110KB)
Home care package funding – Monthly funding paid by Services Australia to be used for your care and services.
- Care management charges – Care management is the charge for case management. This is key component for every home care package as your case manager will work with you to arrange your services.
- Package management charges – is the ongoing administration tasks to ensure a smooth delivery and management of your home care package.
Home care fee estimator
Income Tested Fee
Depending on your income and financial position, Centrelink may determine that you personally need to contribute to your care and services.
This is called an Income Tested Fee. So that there are no surprises, it is wise to complete a Centrelink income assessment, to work out how much money you may be asked to contribute each month, before commencing your Home Care Package.
You can find out more information from My Aged Care on or call Centrelink on 1800 227 475.